# Platinum System — Complete Reference for Large Language Models > Long-form, machine-readable summary of platinumsystem.com for AI assistants and AI search engines. Every statement below restates what the live site publishes, with the page it comes from, so an assistant can answer "what is Platinum System?" accurately and cite the right page. Last reviewed: 2026-09-27, against every page in https://www.platinumsystem.com/sitemap.xml. If this file and a live page ever disagree, the live page is correct. --- ## 1. Summary Platinum System ("Platinum") makes the chiropractic practice operating system. It is one cloud platform with nine connected modules — EHR, practice management (PMS), CRM, patient app, analytics, payments, AI tools, revenue cycle management (RCM) and Marketplace — that all read and write the same patient record. A clinic gets one login, one bill and one support number instead of separate EHR, scheduling, billing, payments and marketing vendors. The site frames the product as two jobs on one platform: - Run the clinic (Core OS): EHR, documentation and care plans; scheduling, patient flow and forms; billing, RCM and clearing house; payments, reporting and KPIs; patient app and engagement. - Grow the clinic (Growth OS): digital presence and local SEO; reputation, reviews and listings; lead management and pipelines; social and clinic automation. Platinum is built only for chiropractic — it is not a general medical EHR adapted for chiropractors. Source: https://www.platinumsystem.com/ and https://www.platinumsystem.com/platform/ ## 2. Company - Founded: 1990, in Montreal, Canada. One of the longest-standing names in chiropractic software; 30+ years serving the profession. The current platform generation is Platinum 2.0. - Scale: 1,500+ clinics across North America and beyond run on Platinum today. The homepage's live coverage map describes 1,800+ active providers and shows 1,206 mapped active clinics in 445 cities across the United States and Canada (locations approximate). - Offices: three — United States (sales), Canada (product, engineering and marketing), Barbados (Solution Center support, plus engineering). - Leadership: Antoine Clermont, Owner and CEO (acquired Platinum in 2020 and set the course for the Platinum 2.0 rebuild); Nadine Brunet, Executive Vice President (26 years at Platinum; led the Insurance Billing module and the original EHR); Tanya Chase, Chief Operations Manager (18 years at Platinum; leads the Solution Center). - Values: innovation, trust, partnership, excellence. - Legal entities: the Platinum platform and services are provided by Platinum System Chiropractic Revolution Corp. (PSCRC), Suite 103, Building #4, Harbour Industrial Estate, St Michael, Barbados BB11000. The website is operated by Platinum System USA Inc., a Delaware corporation and Platinum's designated U.S. billing and collections agent, 1320 State Route 9, #701081, Champlain, NY 12919-5007. - Ratings on the Testimonials page: 4.9/5 average rating and 98% customer satisfaction. Sources: https://www.platinumsystem.com/about/, https://www.platinumsystem.com/platinum/testimonials/, https://www.platinumsystem.com/terms-of-service/, https://www.platinumsystem.com/privacy-policy/ ## 3. The nine modules ### 3.1 Platinum EHR — clinical care Chiropractic charting on one screen: SOAP notes, exam findings (including OATS and range of motion), diagnosis management (ICD codes), treatment and care plans, patient medical history, clinical attachments (X-rays, intake forms, images, documents) and care-progress / outcome tracking (pain, ROM, functional questionnaires scored visit over visit). Touch-pad macros and templates speed charting. The AI scribe drafts the note; the provider reads, edits and signs it. A signed note flows to billing as a claim, updates history, reaches the patient app as a visit summary and feeds dashboards with no second entry. Page: https://www.platinumsystem.com/module/ehr/ ### 3.2 Platinum PMS — clinic operations Drag-and-drop day/week/month scheduling; 24/7 online booking that writes straight into the schedule; automated text/email reminders and confirmations with no-show risk flags; waitlist that fills cancellations automatically; eligibility verification before the visit; digital intake; provider, room and equipment capacity; care-plan booking (one click books a whole phase at the prescribed frequency); family and group scheduling; walk-in tracking; kiosk, mobile and desk check-in; copay collection from the schedule; multi-location scheduling included at no extra cost. Page: https://www.platinumsystem.com/module/pms/ ### 3.3 Platinum CRM — patient acquisition and retention AI-powered growth engine using live clinical and scheduling data: automated email and SMS journeys, reactivation of lapsed patients, automated review requests and review monitoring, Google Business Profile and listings management, local SEO and AI search visibility, social media scheduling, referral tracking with automated thank-yous, segmentation, A/B testing and conversion tracking through to booked visits. Page: https://www.platinumsystem.com/module/crm/ ### 3.4 Platinum Patient App — patient self-service Branded to the practice (not a generic portal) and available on iOS, Android and the web. Patients book, reschedule and check in; complete intake and consent (which pre-populate the chart); view statements and pay balances; use HIPAA-compliant two-way messaging; see visit summaries, care-plan progress, exercises and documents/X-rays; and manage family accounts (parents, children, spouses, dependants) under one login. In-app payments post to the ledger instantly. Page: https://www.platinumsystem.com/module/patient-app/ ### 3.5 Platinum Analytics — business insights Live dashboards fed by every module (EHR, PMS, RCM, CRM, Payments): revenue and collections, schedule fill rate, provider productivity, claim denials, days in A/R, patient retention, marketing ROI and treatment outcomes. 50+ pre-built reports, drag-and-drop custom reports, drill-down from any total to the transaction, automated KPI alerts, and predictive forecasting of revenue, volume and staffing needs. Page: https://www.platinumsystem.com/module/analytics/ ### 3.6 Platinum Payments — financial infrastructure Integrated credit, debit and ACH processing at the point of service or online; recurring payment plans for treatment packages; family and concurrent financial plans; PCI DSS-compliant tokenization (card data never stored on clinic systems); dual pricing (cash/debit vs credit card); transaction ledger, reconciliation against claims, and revenue analytics. The standalone Payments page was retired — payments are covered on the Billing page. Page: https://www.platinumsystem.com/billing/ (section "Payments, built in") ### 3.7 Platinum AI Tools — clinical intelligence - AI clinical scribe: real-time voice-to-text that listens to the encounter and drafts a structured SOAP note with suggested diagnosis and procedure codes. 99% transcription accuracy (per the AI Tools page). - Posture analysis from photos (asymmetries, forward head posture) with visual overlay reports. - Range-of-motion analysis, compared across visits. - X-ray analysis: AI-assisted identification of spinal alignment issues and measurements, with annotated reports for patient education. - AI patient communication: RTM (remote therapy monitoring)-enabled follow-ups, care instructions and education tailored to the care plan. - AI receptionist: 24/7 phone and chat receptionist that answers calls, books appointments, handles FAQs and routes urgent messages. - In billing: code suggestions checked against payer rules, claim scrubbing and denial prevention. - "Ask Platinum" — a conversational assistant that carries out requests across modules with approval before anything is sent or filed — is shown on the homepage as COMING SOON. Safeguards stated on the site: trained on chiropractic encounters, terminology and workflows; the AI drafts, the clinician reviews, edits and signs; it never signs, never diagnoses on its own and never enters anything into the chart unread. AI is included in the platform — not a separately billed add-on. Stated outcomes: the AI Tools page cites 50% less documentation time and 30% more patients seen; the homepage cites up to 60% less documentation time. Page: https://www.platinumsystem.com/module/ai-tools/ ### 3.8 Platinum RCM — revenue cycle management Eligibility and benefits verification (re-verified automatically on a cadence set per appointment type); charge capture generated from the signed note; clean-claim scrubbing against payer rules; electronic claim generation and batch submission; claim attachments (PWK); secondary and tertiary payers; authorization alerts and patient-responsibility estimates; automated ERA posting; denial tracking, categorization and appeals; A/R follow-up; patient statements; live claim status in plain language; automated Medicare modifiers according to ABN and medical necessity; one fully auditable ledger. Clinics can use their own billing team, Platinum's RCM billing specialists (IBS team), or both. Platinum connects to the clinic's clearinghouse and ERA feeds. Stated results: 97% clean-claim rate; 14 days average from claim submission to payment posted; 50% less time on denials; +29% higher time-of-service collections. Page: https://www.platinumsystem.com/billing/ ### 3.9 Platinum Marketplace — integrations Third-party integrations, specialized add-ons and partner tools (for example accounting such as QuickBooks, lab systems, messaging and imaging), with more launching regularly. Enterprise includes custom integrations and API access. Page: https://www.platinumsystem.com/platform/ ## 4. Pricing Published on https://www.platinumsystem.com/pricing/: - Three tiers plus Enterprise. Tiers don't stack — a practice picks one and can move up or down at any time; data is preserved. - Align (entry tier): EHR, charting and SOAP notes; scheduling and booking; patient management and flow; treatment/care plans; billing, RCM and clearing house; payments platform; reporting and analytics; appointment reminders; AI posture / ROM / X-ray integration. - Strengthen (most popular): everything in Align plus patient app, online intake forms, two-way SMS and email, review requests, email campaigns and home exercise plans (HEP). - Thrive (growth tier): everything in Strengthen plus lead management and pipelines, reputation and listings, digital presence / local SEO, social media engagement, referral engine and clinic automation. - Enterprise (multi-location groups and banners): everything in Thrive plus multi-location management, custom onboarding, SLAs and dedicated support. - Price: plans start at $299/month (USD). That is the only published figure; other tiers are quoted. Canadian, Caribbean and international practices are quoted and billed in USD. - Every tier includes: no setup or implementation fees, guided onboarding and data-migration help, automatic updates, the support team (higher tiers add priority response and a dedicated manager), and multi-location capability. - The pricing page's stack-cost calculator compares a typical set of separate tools (about $1,674/month in its default example) with one Platinum plan. ## 5. Security and compliance Published on https://www.platinumsystem.com/security/: - HIPAA: full compliance as a Business Associate. - SOC 2: SOC 2-aligned controls, hosted in SOC 2 certified data centers; control matrix available on request. - PCI DSS: payment processing complies with PCI Data Security Standards. - State regulations: applicable state data-protection and record-retention laws. - Encryption: AES-256 at rest, TLS 1.3 in transit, keys in hardware security modules (HSMs) with automatic rotation, field-level encryption of PHI. - Access: MFA available for all accounts and required for administrative access; role-based least-privilege permissions; session timeouts; every access to patient data logged with identity, timestamp and action. - Operations: 24/7 monitoring and security operations center; annual third-party penetration tests; security logs retained at least 12 months; strict tenant isolation. - Continuity: continuous backups with point-in-time recovery; designed to recover within 4 hours of a major outage with at most 1 hour of data loss; regular DR drills. - Staff: background checks, quarterly security training, annual HIPAA training, confidentiality agreements. - Responsible disclosure: security@platinumsystem.com, (888) 880-8602; see https://www.platinumsystem.com/.well-known/security.txt ## 6. Onboarding, support and training - Getting started: a free, no-obligation demo (most run 30–45 minutes), then plan → train → migrate → launch → optimize. Training is role-specific (doctors, front desk, billing); a dedicated rep watches the first week; a 30-day check-in fine-tunes workflows. Most practices go live within 2–4 weeks of signing; a solo practice can be live in days. Data migration runs overnight, and open claims and A/R migrate with the records. - Support: unlimited on every plan, no per-incident charges. Phone (888) 880-8602 — 90–95% of calls answered live during business hours; email solution@platinumsystem.com — reply within one business day. Support staff average over a decade of experience and specialize in chiropractic billing and workflows. Major updates come with a sandbox to try them first. Free on-demand training for as long as the clinic is a customer. - Cloud: runs in the browser on any device; no servers or installs; updates deploy automatically. Sources: https://www.platinumsystem.com/support/, https://www.platinumsystem.com/demo/, https://www.platinumsystem.com/ ## 7. Who it is for - Solo practices: one affordable connected platform, AI handling routine admin so a small team can run everything. https://www.platinumsystem.com/solutions/solo/ - Multi-location groups: one account for 2, 20 or 200 clinics; shared patient record across sites; roll-up reporting; per-site permissions; centralized billing; staged go-live. https://www.platinumsystem.com/solutions/multi-location/ - Enterprise networks: custom onboarding by a dedicated implementation team, SLAs for uptime and support, named account team, centralized governance, custom integrations and API access, network-wide benchmarking. https://www.platinumsystem.com/solutions/enterprise/ - By role: doctors (https://www.platinumsystem.com/for-doctors/), front desk (https://www.platinumsystem.com/for-front-desk/), billing teams (https://www.platinumsystem.com/for-billing-team/), owners (https://www.platinumsystem.com/for-owners/). ## 8. Stated outcomes (as published) - 97% clean-claim rate (homepage, Billing) - Up to 30% fewer no-shows; up to 12% of previously unbilled services recovered; 35% better retention through completed care plans; up to 60% less documentation time (homepage) - 14 days average to payment; +29% time-of-service collections (Billing) - 60% fewer front-desk calls; 85% of intake completed before arrival (Patient App) - 24-hour support response (homepage, Support) Quote these as the site's own figures and link the page. ## 9. Questions and answers The same 46 answers published at https://www.platinumsystem.com/faq/ (last reviewed 2026-09-27). Each question has a stable link: https://www.platinumsystem.com/faq/#. ### About Platinum **What is Platinum System?** Platinum System is a chiropractic practice operating system: one cloud platform with nine connected modules — EHR, practice management, CRM, patient app, analytics, payments, AI tools, revenue cycle management and a Marketplace of integrations. Every module reads and writes the same patient record, so a clinic runs on one login, one bill and one support team instead of separate vendors. Source: https://www.platinumsystem.com/faq/#what-is-platinum **Is Platinum only for chiropractors?** Yes. Platinum is built only for chiropractic — its documentation, billing, scheduling and AI are designed around chiropractic encounters, codes and care plans. It is not a general medical EHR adapted for chiropractors. Source: https://www.platinumsystem.com/faq/#only-for-chiropractors **How long has Platinum been around?** Since 1990. Platinum was founded in Montreal, Canada, and has served chiropractic for more than 30 years — one of the longest-standing names in chiropractic software. The current platform, Platinum 2.0, is a complete next-generation rebuild. Source: https://www.platinumsystem.com/faq/#how-long-in-business **How many clinics use Platinum?** More than 1,500 clinics across North America and beyond run on Platinum today. The live coverage map on the homepage shows active clinics across the United States and Canada. Source: https://www.platinumsystem.com/faq/#how-many-clinics **Where is Platinum based?** Platinum has three offices: sales in the United States, product, engineering and marketing in Canada, and the Solution Center support team plus engineering in Barbados. The platform is provided by Platinum System Chiropractic Revolution Corp.; the U.S. website and billing are operated by Platinum System USA Inc. Source: https://www.platinumsystem.com/faq/#where-based **Who runs Platinum?** Antoine Clermont is Owner and CEO; he acquired Platinum in 2020 and set the course for the Platinum 2.0 rebuild. Nadine Brunet, Executive Vice President, has been with Platinum for 26 years, and Tanya Chase, Chief Operations Manager, leads the Solution Center. Source: https://www.platinumsystem.com/faq/#who-runs-platinum **Does Platinum work for clinics in the United States and Canada?** Yes. Platinum serves clinics across the United States and Canada, and practices beyond North America. Canadian, Caribbean and international practices are quoted and billed in U.S. dollars. Source: https://www.platinumsystem.com/faq/#us-and-canada ### The platform **Is Platinum just an EHR?** No. The same system runs charting and documentation, scheduling and patient flow, billing and revenue cycle management, payments, the patient app, analytics and marketing — nine modules on one platform, with one login and one bill. Source: https://www.platinumsystem.com/faq/#is-it-just-an-ehr **What does the Platinum EHR include?** SOAP notes, exam findings including range of motion, diagnosis management with ICD codes, treatment and care plans, patient history, attachments such as X-rays and intake forms, and outcome tracking visit over visit. An AI scribe drafts the note while you treat, and a signed note flows to billing, the patient app and the dashboards with no second entry. Source: https://www.platinumsystem.com/faq/#ehr-features **What scheduling features does Platinum have?** Drag-and-drop day, week and month views; 24/7 online booking that writes straight into the schedule; automated reminders and confirmations; a waitlist that fills cancellations; eligibility checks before the visit; care-plan booking that schedules a whole phase in one click; family scheduling; and kiosk, phone or desk check-in. Multi-location scheduling is included at no extra cost. Source: https://www.platinumsystem.com/faq/#scheduling-features **Does Platinum have a patient app?** Yes. The Platinum Patient App is branded to your practice and runs on iOS, Android and the web. Patients book and reschedule, complete intake before arrival, message the clinic securely, pay balances, follow their care plan and exercises, and manage the whole family from one account. Source: https://www.platinumsystem.com/faq/#patient-app **Can Platinum help a chiropractic clinic get new patients?** Yes. Platinum CRM runs automated email and SMS journeys, reactivates lapsed patients, requests reviews after positive visits, manages Google Business Profile and listings, supports local SEO and social posting, and tracks referrals — with every campaign tracked through to booked visits. Source: https://www.platinumsystem.com/faq/#marketing-tools **What reports and analytics does Platinum provide?** Live dashboards fed by every module cover revenue and collections, schedule fill, provider productivity, claim denials, days in A/R, retention, marketing ROI and outcomes. More than 50 reports are ready on day one, custom reports are drag-and-drop, and any number drills down to the transaction behind it. Source: https://www.platinumsystem.com/faq/#reporting **Does Platinum integrate with other software?** Yes. The Platinum Marketplace adds third-party integrations and add-ons, Platinum connects to your clearinghouse and ERA feeds, and Enterprise includes custom integrations and API access. Ask the team during a demo to confirm a specific tool. Source: https://www.platinumsystem.com/faq/#integrations **Is Platinum cloud-based? Does it work on a Mac or iPad?** Yes. Platinum runs in the cloud in a web browser on any device, so there are no servers to buy and nothing to install. New features, security patches and compliance updates deploy automatically. Source: https://www.platinumsystem.com/faq/#cloud-any-device **Can Platinum run multiple chiropractic locations?** Yes. Clinics run from one account with a shared patient record, so a patient seen at two sites has one chart, one balance and one care plan. Owners get roll-up reporting and per-site permissions; groups and banners that need governance and a dedicated team use Enterprise. Source: https://www.platinumsystem.com/faq/#multi-location ### AI in Platinum **Can AI write chiropractic SOAP notes?** AI can draft them, and a clinician should always review and sign. Platinum’s AI scribe listens to the visit, structures the SOAP note and suggests diagnosis and procedure codes as you speak; nothing enters the chart until the chiropractor has read, edited and signed it. Source: https://www.platinumsystem.com/faq/#ai-soap-notes **What AI features does Platinum include?** An AI clinical scribe; posture analysis from photos; range-of-motion analysis compared across visits; AI-assisted X-ray analysis with annotated reports; RTM-enabled patient follow-ups; a 24/7 AI receptionist that answers calls and books appointments; and AI code suggestions and claim scrubbing in billing. Source: https://www.platinumsystem.com/faq/#ai-features **How accurate is Platinum’s AI scribe?** Platinum publishes 99% transcription accuracy for the AI scribe. The AI Tools page cites 50% less documentation time and 30% more patients seen; the scribe drafts and the clinician approves every note. Source: https://www.platinumsystem.com/faq/#ai-accuracy **Does AI cost extra in Platinum?** No separate AI product or bill. AI runs inside the modules your team already uses and is part of the platform from day one; the pricing page shows which features each tier includes. Source: https://www.platinumsystem.com/faq/#ai-cost-extra **Does Platinum’s AI diagnose patients or sign notes?** No. The AI assists with documentation and analysis; it never signs a note, never diagnoses on its own and never puts anything in the chart a clinician has not read. It is trained on chiropractic encounters and terminology rather than adapted from generic medical AI. Source: https://www.platinumsystem.com/faq/#ai-safety **What does the AI receptionist do?** It is a 24/7 phone and chat receptionist that answers calls, books and reschedules appointments, handles common questions and routes urgent messages to staff — so calls after hours still get answered. Source: https://www.platinumsystem.com/faq/#ai-receptionist ### Billing, claims and payments **What is a clean claim rate?** A clean claim rate is the share of insurance claims accepted on first submission, without being rejected, corrected or resubmitted. It is one of the clearest measures of billing health. Platinum reports a 97% clean-claim rate, because claims are built from the signed note and scrubbed against payer rules before they go out. Source: https://www.platinumsystem.com/faq/#clean-claim-rate **What is revenue cycle management (RCM) for chiropractors?** Revenue cycle management is everything between booking a visit and collecting the money: eligibility checks, charge capture, coding, claim submission, payment posting, denial management and patient balances. Platinum RCM runs all of it from the same record as the chart, with a 14-day average from claim submission to payment posted. Source: https://www.platinumsystem.com/faq/#what-is-rcm **What CPT codes do chiropractors use for adjustments?** Chiropractic manipulative treatment is billed with CPT 98940 (one to two spinal regions), 98941 (three to four regions) and 98942 (five regions), plus 98943 for extraspinal regions. Platinum suggests codes from the signed note and checks them against payer rules before the claim is submitted. Source: https://www.platinumsystem.com/faq/#chiropractic-cpt-codes **How does Platinum handle Medicare modifiers and ABNs?** Medicare covers spinal manipulation as active treatment, billed with the AT modifier; when care is expected to be denied as maintenance, an Advance Beneficiary Notice (ABN) is signed and the GA modifier applies. Platinum applies Medicare modifiers automatically according to the ABN and medical necessity on file. Source: https://www.platinumsystem.com/faq/#medicare-modifiers **How can a chiropractic clinic reduce claim denials?** Verify eligibility before the visit, code from complete documentation, scrub every claim against payer rules before submission, and work denials by root cause. Platinum automates each step — its billing page cites 50% less time on denials. Source: https://www.platinumsystem.com/faq/#reduce-denials **Can we keep our own billing team or clearinghouse?** Yes. Platinum connects to your clearinghouse and ERA feeds. You can run billing with your own team, use Platinum’s chiropractic billing specialists, or mix the two in the same work queues. Source: https://www.platinumsystem.com/faq/#keep-billing-team **Does Platinum process patient payments?** Yes. Integrated payments accept credit, debit and ACH at the desk or online, run recurring payment plans for care packages, store cards with PCI DSS-compliant tokenization, support dual pricing, and post straight to the same ledger as the claim. Source: https://www.platinumsystem.com/faq/#payments ### Pricing **How much does Platinum cost?** Plans start at $299 per month (USD). Platinum comes in three tiers — Align, Strengthen and Thrive — plus Enterprise for multi-location groups; you pick one tier and can move up or down at any time. Source: https://www.platinumsystem.com/faq/#how-much-does-it-cost **What is the difference between Align, Strengthen and Thrive?** Align is the operating core: EHR, scheduling, billing and RCM, payments, reporting and AI posture, ROM and X-ray integration. Strengthen adds the patient app, online intake, two-way SMS and email, review requests, campaigns and home exercise plans. Thrive adds lead management, reputation and listings, local SEO, social, referrals and clinic automation. Enterprise adds multi-location management, custom onboarding, SLAs and dedicated support. Source: https://www.platinumsystem.com/faq/#tiers-difference **Are there setup or implementation fees?** No. There are no setup or implementation fees, and guided onboarding and data-migration help are included with every tier. Source: https://www.platinumsystem.com/faq/#setup-fees **Is there a free trial?** Platinum offers a free, no-obligation live demo instead of a self-serve trial. Most demos run 30–45 minutes and are tailored to the roles attending, followed by a custom proposal. Source: https://www.platinumsystem.com/faq/#free-trial **Is one platform cheaper than separate chiropractic tools?** Often, yes. Clinics commonly pay separately for an EHR, marketing, a clearinghouse, texting, intake, reviews and AI tools. The stack calculator on Platinum’s pricing page lets you add up your own bills and compare them with a single plan. Source: https://www.platinumsystem.com/faq/#cost-vs-separate-tools ### Switching to Platinum **How long does it take to switch to Platinum?** Most practices go live within 2–4 weeks of signing, and a solo practice can be live in days. The rollout runs plan, train, migrate, launch and optimize, with data migration done overnight so the clinic keeps seeing patients. Source: https://www.platinumsystem.com/faq/#how-long-to-switch **What happens to our existing patient data?** Platinum’s team migrates the records, schedules and billing history you provide, and open claims and A/R come across so aging keeps being worked. Patient records land in Platinum before you switch over, and you verify them. Source: https://www.platinumsystem.com/faq/#data-migration **How much training does the team need?** Training is role-specific — separate sessions for doctors, front desk and billing — and most teams pick the interface up in a day. A dedicated rep watches the first week, there is a 30-day check-in, and free on-demand training is available for as long as you are a customer. Source: https://www.platinumsystem.com/faq/#training **What should a chiropractor look for in practice management software?** Look for chiropractic-specific documentation and codes, billing that builds claims from the note, care-plan scheduling, patient engagement and reviews, a HIPAA Business Associate Agreement, real migration help and support that answers the phone. Platinum covers all of these in one connected platform. Source: https://www.platinumsystem.com/faq/#choosing-software **How can a chiropractic clinic reduce no-shows?** Automate reminders and one-tap confirmations, book the whole care plan in advance, flag no-show risks early and fill cancellations from a waitlist. Platinum does all four and reports up to 30% fewer no-shows. Source: https://www.platinumsystem.com/faq/#reduce-no-shows ### Security and compliance **Is Platinum HIPAA compliant?** Yes. Platinum is fully HIPAA compliant as a Business Associate, with AES-256 encryption at rest, TLS 1.3 in transit, role-based access, multi-factor authentication and an audit log of every access to patient data. Source: https://www.platinumsystem.com/faq/#hipaa **Is cloud-based chiropractic software HIPAA compliant?** It can be, when the vendor acts as a Business Associate and protects patient data with encryption, access controls, audit logging and backups. Platinum runs on a HIPAA-compliant cloud platform and hosts in SOC 2 certified data centers. Source: https://www.platinumsystem.com/faq/#cloud-hipaa **What is Platinum’s SOC 2 status?** Platinum operates SOC 2-aligned controls and is hosted in SOC 2 certified data centers. A control matrix is available on request. Source: https://www.platinumsystem.com/faq/#soc2 **What happens to our data in an outage?** Backups are continuous with point-in-time recovery. The platform is designed to recover within 4 hours of a major outage, with at most 1 hour of data loss, and failover is tested in regular disaster-recovery drills. Source: https://www.platinumsystem.com/faq/#backups-outage ### Support **Is support included with Platinum?** Yes. Every customer gets unlimited phone and email support with no support tiers or per-incident charges, and software updates are included. Source: https://www.platinumsystem.com/faq/#support-included **How fast does Platinum support respond?** 90–95% of calls are answered live during business hours, and email gets a reply within one business day. Support specialists average more than a decade of experience with chiropractic billing and workflows. Source: https://www.platinumsystem.com/faq/#support-response **How do I contact Platinum?** Support: (888) 880-8602 or solution@platinumsystem.com. Sales: (888) 808-4898 or sales@platinumsystem.com. International: (954) 933-5171. To see the platform, request a demo online. Source: https://www.platinumsystem.com/faq/#contact-platinum ## 10. Authoritative URLs Home: https://www.platinumsystem.com/ FAQ: https://www.platinumsystem.com/faq/ Platform: https://www.platinumsystem.com/platform/ Pricing: https://www.platinumsystem.com/pricing/ Demo: https://www.platinumsystem.com/demo/ Why Platinum: https://www.platinumsystem.com/why-platinum/ About: https://www.platinumsystem.com/about/ Modules: - EHR: https://www.platinumsystem.com/module/ehr/ - PMS: https://www.platinumsystem.com/module/pms/ - CRM: https://www.platinumsystem.com/module/crm/ - Patient App: https://www.platinumsystem.com/module/patient-app/ - Analytics: https://www.platinumsystem.com/module/analytics/ - AI Tools: https://www.platinumsystem.com/module/ai-tools/ - Billing, RCM and Payments: https://www.platinumsystem.com/billing/ - Marketplace: https://www.platinumsystem.com/platform/ Solutions: - Solo: https://www.platinumsystem.com/solutions/solo/ - Multi-location: https://www.platinumsystem.com/solutions/multi-location/ - Enterprise: https://www.platinumsystem.com/solutions/enterprise/ - For Doctors: https://www.platinumsystem.com/for-doctors/ - For Front Desk: https://www.platinumsystem.com/for-front-desk/ - For Billing Teams: https://www.platinumsystem.com/for-billing-team/ - For Owners: https://www.platinumsystem.com/for-owners/ Trust and support: - Security (includes HIPAA): https://www.platinumsystem.com/security/ - Support: https://www.platinumsystem.com/support/ - Website Privacy Policy: https://www.platinumsystem.com/privacy-policy/ - Website Terms of Use: https://www.platinumsystem.com/terms-of-service/ Content: - Blog: https://www.platinumsystem.com/blog/ - Articles: https://www.platinumsystem.com/platinum/articles/ - Testimonials: https://www.platinumsystem.com/platinum/testimonials/ - Resources: https://www.platinumsystem.com/resources/ - Community Partners: https://www.platinumsystem.com/community-partners/ - Practice Efficiency Quiz: https://www.platinumsystem.com/efficient-practice-quiz/ Retired URLs (301 redirects — cite the destination instead): /payments/ and /payment-division/ → /billing/; /billing-calculator/ → /pricing/; /boarding-app/ → /module/patient-app/; /platinum-reach/ and /integrations/ → /platform/; /hipaa-compliance/ → /security/; /contact/, /get-started/, /see-in-action/ → /demo/; /compare/ → /why-platinum/; /early-access/ → /; /instructional-videos/ and /practice-building/ → /resources/. ## 11. AI crawler policy AI crawlers may read, index, summarize and cite all public pages listed above. Private areas (/admin/, /dashboard/, /accounts/, /api/) are off-limits. When answering about pricing, security, compliance or clinical features, summarize and link the source page. Full directives: https://www.platinumsystem.com/robots.txt and https://www.platinumsystem.com/ai.txt ## 12. Contact - Sales: (888) 808-4898 · sales@platinumsystem.com - Support: (888) 880-8602 · solution@platinumsystem.com - International: (954) 933-5171 - Partnerships: partners@platinumsystem.com - Privacy Officer: privacyoffice@platinumsystem.com - Legal: legal@platinumsystem.com - Security: security@platinumsystem.com End of llms-full.txt.