Support:
Excellence in Service:
Demonstrated a steadfast commitment to excellence by consistently maintaining an average call answer rate of over 80%.
Staff Expansion for Your Benefit:
With the objective to increase our average call answer rate, we are planning to hire more staff to bolster our manpower, ensuring we are always ready to provide you with the assistance you deserve, especially as we prepare for the upcoming launch of PLATINUM2.0.
Call Volume Management:
Effectively handled call volumes, achieving an outstanding average call duration of 6.58 minutes. Improved efficiency with an impressive 37-second average call answer time and a remarkable 93% first-call resolution rate.
Innovative Chat Functions:
Introduced new chat functions to enrich your experience while interacting with our live agents, leading to increased utilization by our valued clients.
Global Presence:
Maintained a stable client base of over 1,200 active clients across six continents, highlighting our global reach and your trust in our services.
Exceeding Expectations:
Achieved and exceeded all key performance indicators, underscoring our unwavering commitment to delivering top-tier support services.
Insurance Billing Service:
Seamless Billing Processes:
Ensured seamless insurance billing services with a focus on accuracy, transparency, and compliance.
Improved Collections:
Implemented more robust and streamlined billing processes, resulting in a 98% payor claim acceptance rate and a notable 10% increase in overall submission and collections on claims.
Future Plans and Initiatives:
Continued Growth Vision:
Envisage continued growth by implementing comprehensive training and development plans for our team, ensuring they are well-equipped to better serve you without feeling pressured or overwhelmed.
We extend our heartfelt gratitude for your continued trust and support. As we look ahead, our commitment to providing exceptional support services remains unwavering. Here's to a future filled with innovation, growth, and continued success.
The Platinum Family
